Unacceptable

[drgullen]

iflyfsx,

That's true, but at least if you call Microsoft Support, somebody will answer the phone, regardless if they are going to support you in the end or not.

He has basically two versions of his product, one for FS9 and one for FSX. I agree that larger companies like Microsoft don't support everything
forever, but they usually have a heck of a lot more versions to support than just 2, so comparing a tiny company like this to a conglomerate like that
is really kind of ridiculous. Check out the way that Hi-Fi Simulations http://www.hifisim.com is running their company. They also have add-ons for
Flight Simulator. They are also larger than Dan, but at least they are releasing regular patches and service packs and you usually get a response
from them within 48 hours.

The point is that right now, this forum is the only support you get and as far as I know, he isn't paying anyone here to provide it, so his only
expense is whatever small amount per year he is paying for this domain.

And excuse me, but for the amount that he is charging for this add-on (which now exceeds the price of the simulator itself), he should not be ignoring
his customers when they ask for help, which currently is what is he doing.

He's got some nerve for doing that.



Post Edited ( 07-04-11 09:37 )

[poden]

drgullen wrote:
iflyfsx,

That's true, but at least if you call Microsoft Support, somebody will answer the phone, regardless if they are going to support you in the end or not.

He has basically two versions of his product, one for FS9 and one for FSX. I agree that larger companies like Microsoft don't support everything
forever, but they usually have a heck of a lot more versions to support than just 2, so comparing a tiny company like this to a conglomerate like that
is really kind of ridiculous. Check out the way that Hi-Fi Simulations http://www.hifisim.com is running their company. They also have add-ons for
Flight Simulator. They are also larger than Dan, but at least they are releasing regular patches and service packs and you usually get a response
from them within 48 hours.

The point is that right now, this forum is the only support you get and as far as I know, he isn't paying anyone here to provide it, so his only
expense is whatever small amount per year he is paying for this domain.

And excuse me, but for the amount that he is charging for this add-on (which now exceeds the price of the simulator itself), he should not be ignoring
his customers when they ask for help, which currently is what is he doing.

He's got some nerve for doing that.

drgullen, I 100% agree with what you're saying. It really shouldn't be any big deal to release patches for FSP here; I've never understood why there
simply are no fixes. If Dan has health or other issues, he should turn over the work to someone else. I'm sure there are several here with the
needed skills who would do it for free; I've seen that happen before with any number of games and simulations.

I only continue to fly it every once in a while because I've learned how to live with the bugs. I work on software for the real thing myself (i.e.
cockpit avionics s/w), and I can tell you even with all the FAA requirements for testing and certification, we can still get our fixes out more or
less as needed to satisfy the customer.

[iflyfsx]

And excuse me, but for the amount that he is charging for this add-on (which now exceeds the price of the simulator itself), he should not be ignoring
his customers when they ask for help, which currently is what is he doing.

Have you see the price of other add-ons? ONE airplane can cost you twice as much as FSX, itself.

I'm not saying you are completely wrong, I'm saying your argument is off track. When you buy this program, you are paying for all the work that went
into it. That includes testing, and the detailed and clear documentation, which I haven't seen matched in any other product.

Sure, there are a couple of bugs. Sure, it would be great to get patches. But even if they are delayed or never come, the product is still highly
usable. I find the bugs in other software from much larger companies much harder to tolerate.

Besides, FSX, itself, is buggy as hell. Many of the "bugs" you may find using FSXP are actually in FSX, and even Windows. Dan can't fix those.

[gbapache]

This same bed wetting session has been going for for (I think) six years. " Why doesn't somebody........" "A big company
wouldn't......." "If Microsoft can........" It's just one guy, Dan, who came up with this program that we all love yet you would think cost the
price of our childrens education. For those of you that had to forgo your heart transplant in order to buy this program, I salute you. As for
the rest of the bed wetters, well...........

[gbapache]

"Any fool can criticize, condemn, and complain and most fools do."---------Benjamin Franklin.

[drgullen]

"Everyone rises to their level of incompetence." -- Laurence J. Peter

[Joeflyer]

gbapache wrote:
This same bed wetting session has been going for for (I think) six years. " Why doesn't somebody........" "A big company
wouldn't......." "If Microsoft can........" It's just one guy, Dan, who came up with this program that we all love yet you would
think cost the
price of our childrens education. For those of you that had to forgo your heart transplant in order to buy this program, I salute you. As for
the rest of the bed wetters, well...........

[MrUnSavory]

I have rubber sheets....I am good to go

[Condor1]

Since when is it wrong to ask for quality and support? I would really like to witness all those of you who dont seem to mind spending $50
on something that only works partially, go to a store and buy deffective clothing and not go back for a full refund, or purchase anything that
is not to their sattisfaction and not try to get their money back. There is a lot of hipocrisy going on here and it is clear that some are
arguing for the sake of arguing. The `it is only a one man opperation` is simply not a good argument.

[Joeflyer]

Nothing wrong at all about wanting quality support, but who is arguing just for the sake of arguing? I've seen some very valid points made within this
thread, but here's the FACT about FsP.....Dan is the sole owner/programmer of FsP. Like it or not, that's reality. I'm not ever going to defend his
long absences from the forums or his lack of communication. After all, I have yet to receive a reply from an email I wrote him several weeks ago.
One of the reasons I wrote him was to request that he remove me as a moderator.

So, for the time being, we all have to rely on each other to help out whenever and where ever possible. Obviously, we can only go so far. The rest is
up to Dan.



Post Edited ( 07-07-11 15:53 )

[gbapache]

The problem is not hypocisy it is inconsistancy. My little cheap'o PC from Walmart has been chugging along flawlesly using off the shelf
video cards for years. As I have stated on numerous occaisions, if everyone was using the exact same setup and the program didn't
work then we could all go ever to Dans' house and shoot his cat. That is not the case. Everyones computer alighnment is different, all
users must find their own chi. If we could all remember that the whole thing was written for XP, long before we ever heard of Vista or 7.
Now go have a beer and try to find your center.

[drgullen]

My suggestion to everyone who is waiting for a response back from Dan is this...

daniel@dansteph.com

Email him at that address and stop using the Contact page here.

Out of frustration, back on Dec. 21st, I emailed him at that address, saying the following:

"Are you the Daniel Polli who is the author of FSPassengers? If so, may I suggest that you actually visit the fspassengers.com forum on occasion as
there as many people there looking for you."

He responded to me in just over 2 hours with this:

"I'll have a look. There is billions mail already so can you tell me what specifically need me on forum?"

He immediately logged on here and for a while, seemed engaged again with FSP. Apparently though, his interest has fallen off once again. So, try him
here. He responded to me and hopefully he will to you as well.

The last thing I'll say on the subject is that I agree with Condor. I'm sorry if Dan has a serious illness as some people have suggested and it's too
bad that he seems overwhelmed since he's a one-man band. That doesn't excuse his actions, though. Business is business and, as I've said earlier in
this thread, Dan needs to treat it as such, or if he can't handle this or isn't interested anymore, he should stop selling it. If he isn't selling it
anymore, then we have nothing to complain about at that point. As long as he's profiting from continued purchases of his software though, he's out of
line by ignoring people like this. If he's ill, get someone else to take over "the business" just like any other business would.

Anyway, enough bed wetting as apache said. Once again: daniel@dansteph.com

Fire at will.

[overkiller]

FSPax is one of the greatest program add-ons in the history of flight sim. I hope Dan can continue to market and improve this product. If this is
not the case then I would hope he could turn it over to someone or a company that can. FSPax is great and I'm sure there are lots of people (like me)
who would buy a "new and improved" version in a heartbeat. Good luck!

[Capt. Wotan]

The simply solution and one i advocated sometime ago, during the last extented absence, is to release the product source code under GPL. I would be
happy to make some changes that i want to see and would probably release them back into the community. Obviously this would be free and nobody would
force the changes on anyone; in essence i would change what annoys me and people could choose to install this version or not.

I have also been looking at a replacement piece of software...fscaptain come close, but from viewing the forums it would seem that the developer is
also starting to wonder off...version 1.2 has been on "short final" since March

I would guess that there is simply not enough money in these addons to keep interest after the intial sales volume.

Sorry for the people having issues, i have used the product since FSP before FSPX and as luck would have it, not had a single problem.

[Condor1]

Uninstalled and trashed. Adios PSPassengers!