18-01-2006, 05:03 AM
There was rough take-off. Satisfaction is 61%. Serving drinks and meals and showing the movie will increase the satisfaction for a while,
but later it will go back. Are the passengers really resentful? I'd think that once fed and entertained, many would forget the bad past, so
the level of satisfaction wouldn't go back.
Speaking of the rough takeoff, by the way - I wonder, is there a way to take off from BGKK without pax thinking it was rough? A way to tell
them that with dirt runway it can't be better?
but later it will go back. Are the passengers really resentful? I'd think that once fed and entertained, many would forget the bad past, so
the level of satisfaction wouldn't go back.
Speaking of the rough takeoff, by the way - I wonder, is there a way to take off from BGKK without pax thinking it was rough? A way to tell
them that with dirt runway it can't be better?
Vadim Rapp
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