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        FsPassengers 2004 Frequently Asked Questions


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  Download and Install
Are all addons from "More Download" compatible with FsPassengers 2004?
Addons such as payload models, voicepacks, logos and such are mostly compatible. Click on the 'More Download'
button or on this link to find them: http://www.fspassengers.com/?action=download&cat=All

Exception:
The size of the company banner image has changed in 2016
Documentation might be completely outdated. You should look at the date of the addon.
Same as above for the translated menu. If the addon is dated from 5-6 years ago, don't use it.

In any case, an outdated addon cannot harm your installation, in the worst case you will not get what you
expected (a menu might not be completely translated) or no effect at all (for a configuration file)

Can I continue my Prepar3D or FSX career on FsPassengers 2004?
Yes, the flight database is compatible with all versions and you can continue your career.
However you cannot downgrade your database to FsPassengers 2004 (FS9) once used in FsPassengersX (FSX) or FsPassengersP3D (Prepar3D).

How to transfer your data to another version:

See How to backup / restore ALL of my FsPassengers data including sounds, payload models, etc?

Important!

BACKUP your databases first before any operation.
It's a good idea to empty the 'FS9/FsPassengers/Database' folder so you'll have a clean Database folder

What about my Prepar3D or FS9 aircraft fleet?

You have two solutions: One is really simple: sell all of your Prepar3D or FSX aircraft and purchase FS9 aircraft.

The other one is more technical and dangerous but you can almost recover all of your fleet (given you have the same aircraft type). You must change all 'title=' names of FS9 aircraft.cfg so they match exactly the one of Prepar3D or FSX fleet. This is NOT officially supported, do it at your own risk, search google about changing the name of FS9 aircraft.


See How to find/open the FsPassengers folder
See I want to reinstall FsPassengers but I want to keep my company and flight data

Can I use FsPassengers on more than one computer?
You may install the full product on any computer you own, for your sole use, but you CANNOT distribute the unlock key even between friends.
If the protection detects too many abnormal installations, your unlock code might be burned and you'll lose your purchase for copyright violation.

To transfer your flight and career data between your computers see:
I want to reinstall FsPassengers but I want to keep my company and flight data
Can I continue my Prepar3D or FSX career on FsPassengers 2004?

Can I use FsPassengers 2004 in Prepar3D or FSX?
FsPassengers for Prepar3D or FSX is also available, see the download page
to download the correct version for your flight simulator.

See also: Can I continue my Prepar3D or FSX career on FsPassengers 2004?
Does FsPassengers 2004 work on Windows XP, Vista, 7, 8, and 10?
FsPassengersX for FSX or FsPassengersP3D for Prepar3D works without issues on Windows: Vista, 7, 8, and 10
FsPassengersX for FSX also works on Windows XP, as does Flight Simulator X.
FsPassengers 2004 for FS9 is officially only supported on XP, as is FS9.
How can I upgrade, and/or find which version I have?
To find your version and see if an upgrade is available

Launch FS9 and click on the FsPassengers menu and select 'About FsPassengers' - the version date is located at the top of this dialog. You can then click on the 'check FsPassengers update' button on the bottom of this dialog. The FsPassengers.com site will open in your browser and will tell you if an update is available and what was added.

Since 2015, FsPassengers for Prepar3D and FSX automatically checks at the start of each flight if a new version is available.

How to upgrade?

If the site tells you that an upgrade is available, go to the download section and re-download FsPassengers and install it. The installer will recognize that it's an update and you'll keep all of your flight data. Notice - you need to enter your unlock code again after an update. If you don't remember your code see:
I have lost my unlock code, how can I get it back?

More on versions?

If you want to see the different releases and what was added in each you can click FsPassengers 2004 version releases

See also:
Will I lose my flight, company or pilot data if I upgrade?
Is the upgrade free?
How to backup / restore ALL of my FsPassengers data including sounds, payload models, etc?
BACKUP


1. Backup of flight, pilot and company database

Launch FS9, go to menu "FsPassengers Utilities->Backup flight database"

img

You can also do it manually: Open the FsPassengers 2004 folder and copy the entire "Database" folder and paste it into your preferred backup location.

2. Backup of payload model, map, sound, logo, and configuration file

If you downloaded crew sounds, payload models, logos or maps, it may be useful to save them too.
Open the FsPassengers 2004 folder and copy the following folders somewhere safe:

"UserImages" for company and pilot logos
"Sound" for ALL FsPassengers sounds (Not recommended)
OR any "Sound/***" folder if you downloaded add-ons into it (crew pack, music, radio chatter, etc.)
"Payload_model" for payload models
"Language/***" if you added an additional language
"Config_VA" if you added a virtual airline configuration file
"Config/***" if you modified a configuration file
"Ui/maphires" if you downloaded some maps


RESTORE


(Compatibility Note: once used in FSX or Prepar3D you cannot restore a flight database in FS9, it's not backward compatible
But you can restore a FS9 database into FSX or Prepar3D to continue you old FS2004 career)


1. Restoration of all saved data

First of course install FsPassengers if you haven't already done so.
Open the FsPassengers 2004 folder and copy all of the saved folders into it (See above "BACKUP")

If you restored old data, RE-INSTALL FSPASSENGERS once done.
The setup will detect an upgrade and WILL NOT overwrite your restored files
but it will install the latest versions of utility programs or vital files.




I want to reinstall FsPassengers but I want to keep my company and flight data
A reinstall or upgrade won't destroy your flight database. The setup detects the upgrade and keeps all of your custom files and data.

If you uninstalled FsPassengers, you can continue your career given you have backups of your data.
See How to backup / restore ALL of my FsPassengers data including sounds, payload models, etc?

Related question:
How to find/open the FsPassengers folder
Can I continue my Prepar3D or FSX career on FsPassengers 2004?

Installation error: setup can't run or says the archive is incomplete
Sometimes during the download process, a transfer error may cause the
downloaded file to be incomplete or corrupted.

For example you might get an installation error like this:
img


Problem: If you try the download again, you will always get the same incomplete file. This is
because your web browser sends the file from its cache and not a fresh one
from the internet.

Solution:

You can try to download with another browser: if you downloaded with Chrome, try with Internet Explorer or Firefox.

OR

Clear your browser's cache and try the download again.

How to clear Firefox's browser cache
How to clear Chrome's browser cache
How to clear Internet Explorer's browser cache
How to clear Safari's browser cache
How to clear Opera's browser cache





Is the upgrade free?
The installer can't find FS9 or installation doesn't work
There is a possibility that the FS9 registry points to the wrong location or is messed up.

Search google about "FS9" "Registry" "Repair"
http://www.google.com/search?q=FS9+registry+repair
Will I lose my flight, company or pilot data if I upgrade?
No you will not lose anything.

The upgrade doesn't destroy your flight database and your database is compatible with all incoming updates.
The setup detects an upgrade of your installation and you'll keep all of your custom files (payload model, sound, etc.)

However, it's a good idea to make regular backups of your flight database to keep your career safe,
or at least make a backup just before upgrade. Computers fail sometimes!

See How to backup / restore ALL of my FsPassengers data including sounds, payload models, etc?

See also
Is the upgrade free?
How to find/open the FsPassengers folder
Can I continue my Prepar3D or FSX career on FsPassengers 2004?

  Purchase and Unlock Code
Can I use my Prepar3D or FSX unlock code to unlock FsPassengers 2004?
Sorry, no. You have to purchase a new code. Please see: Can I get a rebate if I upgrade from FsPassengersP3D or FsPassengersX?

You can purchase FsPassengers 2004 by clicking on the 'Purchase' button on the top menu.
I didn't receive my unlock code after purchase
If you purchased on SimMarket.com

SimMarket.com doesn't send unlock codes by mail for security concerns. Your code is in your account at SimMarket. http://www.simmarket.com

Connect to your account.
On the right tab click 'My Order'.
Click on the date next to your order.

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A new page will appear with your order details and the code displayed in a frame below text '- Reg/Serial/Voucher Key/Number:'


If you purchased on FlightSimStore.com

FlightSimStore.com sends a mail with the unlock code but it's possible that the mail was intercepted by an anti-spam filter, please check your spam folder.

If you don't find it, simply connect to your account at www.FlightSimStore.com and you will find the unlock code.

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If you purchased from me via PayPal

I send the mail with the unlock code manually so it's not instantaneous. Most of the time only a few hours after your purchase.
I always send the mail to your PayPal email address, so think about it if you requested a rebate from another email.
The mail with the unlock code may be redirected to your spam folder so be sure to check it.

See Is money tight for you? I can make an exceptional rebate
I have lost my unlock code, how can I get it back?
Simply click on this link and follow the instructions carefully.

Where can I get the full version of FsPassengers?
When you download the demo it is actually the full version, however is 'locked' to the usage of being able to only fly out of one airport, that being KSFO ( San Francisco International ) as soon as you put your unlock code in ( see: How to unlock FsPassengers 2004 ) the demo becomes the full version.

  The good advice of Captain John Doe
Get more bonus for each flight
Bonus also sets your pilot's rank so it's always useful to get more bonus for each flight.

You will have additional bonuses for the following:

- If you make a nice landing (<250feet/m)
- If you land in bad weather. (wind and or turbulence)
- If you make a flight lasting more than 2 hours without using time acceleration.
- If you make a perfect flight without problems.
- If you declare an emergency when there is one.
- If you land at the scheduled airport. (set destination)
- If you arrive on-time. (set destination)

If you do all of the above you can get as much as 500 points for a flight.

Example with this demo flight:
img

A good way to get a LOT of bonuses is to have a failure and land safely. If failure doesn't happen often enough for your taste, you can set a higher failure percentage in 'difficulty setup' or you can fly in a war area and get a lot of damage; if you land safely after that you can get as much as 3000 points... be aware that you'll have to pay for the damage anyway. A choice to make.

See this flight in a war area for example:
img



Related links:
I have unfair penalties, how can I disable them?
When to declare an emergency, and avoid false emergencies?
I always have flap penalties?
I always have light penalties?

How can I calculate how much fuel I will need?
This question has been asked time and time again. In order to answer this question you will need some reference data from your
aircraft.

You can of course make a short flight and look in the FsPassengers flight report for the fuel consumption rate per hour. (then see below for calculation)
Or bring up the in-flight report during flight (see FsPassengers flight menu) and look at the fuel data.

OR

You can search the internet about fuel consumption per hour of your aircraft type.
Example with the 737-800: Google search fuel consumption per hour 737-800

OR

You can use a fuel planner add-on: Google search Fuel planner for FS9

OR

Start by loading up your aircraft with about 50% fuel, weather set to clear skies, 59F(15C). Take off from your desired
airport and climb up to the normal cruise altitude for that aircraft. Now, look at the gauges and note your fuel rate of burn per engine.
Generally speaking, most gauges give this in pounds/hour, however, some panels may give this in kilograms/hr or even pounds/minute!
In short, look at one gauge, and then multiply that by the number of engines you have on your aircraft. You should have a rough estimate
of your fuel consumption per hour of flight. You may also wish to note your ground speed at this point, as it will come in handy later.

Next, you need to calculate your total time enroute. This topic is found in another FAQ, however I will touch the basics that apply only to
fuel calculation. Your total time enroute can be calculated by the formula: Time = Distance/Ground Speed. Ground speed is total air
speed corrected for wind. To calculate your estimated ground speed, consult a weather website such as the National Weather Service
from the USA that provides winds aloft charts for the majority of the world.

Once you have your estimated time enroute, fuel calculation is easy. For this example, I am going to use some rough numbers on a 747-
400 flight from RJAA (Tokyo Narita) to KMSP (Minneapolis/St. Paul, MN):

Total Estimated Enroute Time = 12:00
747-400 Fuel Rate of Burn = 24 000 lbs/hr
Total Trip Fuel Required = 24 000 * 12 = 288 000 lbs of fuel

Now once you have that number, add one hour for your reserve, or in this case, 24 000 lbs for a total of 312 000 lbs. Now, take that
number and add 10% to it for the 'unknowns' of the trip (such as slower ground speed than anticipated, etc) so we have 312 000 * .10 =
31 200 lbs + 312 000 lbs = 343 200 lbs total required fuel.

You may also add additional fuel for such items as taxi, holding, etc. if you wish, however, the formulas that I used above should be
sufficient for any trip.

On a final note, I am sure that the thought has crossed your mind: 'What about the extra fuel I burn on climbout?' Believe it or not, that if
you calculate the fuel you burn on climbout and then subtract the fuel that you burn on descent, you will come up with a number that is
VERY CLOSE to your cruise fuel rate of burn. In short, adding additional fuel for climb is not necessary.
How can I have all my flight report into viewable files on my local disk?
Each time you view a flight report in FsPassengers, a file named 'LastViewedReport.rtf' is created
in the FsPassengers directory which contains your flight report exactly as shown in FsPassengers.

RTF file is Microsoft Rich Edit File viewable with Word, Wordpad, etc. Below is a
flight report opened in Wordpad:
img

To save this report indefinitely, simply rename this file.

Example: switch FS9 into Windowed Mode, and bring up the pilot's flight log list
and click on a flight, rename the 'lastviewedreport.rtf' to whatever you want, click on
next flight, rename click, etc...

Now you can do whatever you want with those files. Keep them all in a directory, paste them
all in a word page, etc.

See also
How to find/open the FsPassengers folder
How to Create a Company with Advanced settings
You can create a company with advanced settings such as: Starting Reputation, Multiplier for
Cash and Reputation, type of aircraft and special goal by using the Mission Game configuration.

Example of one configuration file:
img

1. Open the FsPassengers folder
2. Go to Config->MissionGamesCfg
3. Read the help "create a new scenario.txt"
4. Start a new company with your new scenario
5. Transfer your pilots to this company

See also:
Can I modify my company setting after creation?
I don't like the income 50x modifier, can I change that?
I want to edit the war zone because I don't want to be under fire at...

How to find/open the FsPassengers folder
A lot of things can be tuned, edited, and added in FsPassengers. For this you may need to go to the FsPassengers folder.

Click the Windows 'Start' button and browse to 'FsPassengers 2004' and click on 'Open FsPassengers 2004 folder'

img


You can also open it in-game, in FS9: goto "FsPassengers Utilities->Open FsPassengers folder"

img
I don't understand an FsPassengers Feature, where can I find good information?
1. The help text

FsPassengers contains 325 (!) help texts that you can open
by clicking on the "Help" button on each dialog:

Some information is really short, but others will teach you vital information:

img


2. The documentation

You can access the documentation directly from the simulator:

img


Or from the Windows Start Menu. Click "Start->All Programs->FsPassengers 2004"

img


3. This FAQ

This FAQ contains some information that you'll not find elsewhere.
You can use the search on top.
http://www.fspassengers.com/?action=faq


4. The Forum

The forum is also a very useful place, use the search there also.
http://www.fspassengers.com/forum/






John Doe's FsPassengers flight procedure
FsPassengers flight procedure courtesy from HB-100.

img

  FsPassengers Flight
Can I still fly in FS9 without FsPassengers?
Yes, of course.

Simply do not start an FsPassengers Flight from the FsPassengers menu and fly as normal.

FsPassengers will not use even one processor cycle when a flight
is not started and it uses very little resource when started anyway.
I want to edit the war zone because I don't want to be under fire at...
For the demo KCCR war area in San Francisco, FsPassengers will ask if you want to activate or deactivate it the first time you enter into this war zone.

For other war zones in the world:

1. Open the FsPassengers folder
2. Open Config/WarArea folder and edit the .cfg file with Notepad.
3. You can use the map utility located in "Ui\maphires\FsPMapHiRes.exe" to instantly show your
change as the map utility can also show the dangerous areas.

If you want to create a completely new "war" scenario just create a new .cfg file in this folder,
it will be read along with the others.


Do you want to know more about War/Dangerous zones?

Go to FsPassengers Menu select "Dangerous Area Database" and click the "Help" button

img


See also:
Can I modify my company setting after creation?
I don't like the income 50x modifier, can I change that?
How to Create a Company with Advanced settings

When to declare an emergency, and avoid false emergencies?
Declaring an emergency when there is one during your FsPassengers flight is a necessity to receive a bonus. If you do not declare the emergency, you will receive a penalty. You'll also be penalized if you declare a false emergency.

AVOID FALSE EMERGENCIES:
You must not use FS9's own failure system, as they are not detected by FsPassengers.
Some advanced aircrafts such as PMDG have their own failure systems which are impossible for FsPassengers to detect, so be sure to DISABLE the failures in such aircrafts. FsPassengers has enough of them to please you. If you are not sure if a failure comes from the aircraft or from FsPassengers see below:

DETECT AN EMERGENCY:
Firstly, if you hear the co-pilot saying something about a failure then you can be sure it's an FsPassengers failure, so declare an emergency. If you are unsure if it's an FsPassengers failure, a good way to be 100% sure is to right click on the mini display, select 'display option' and check 'display failure warning icon'. It will show a green 'ok' or a warning icon on the mini display. Notice using this feature will reduce your failure bonus slightly (as you're supposed to detect them yourself) but at least it will avoid a lot of penalties if you declare a false emergency.

HIDDEN FAILURE:
The co-pilot doesn’t give any warning for the following failure: slow increase of oil temperature on engine and fuel leak. You are supposed to watch your instruments to detect them. If you don't want to be surprised by such failure see above the 'mini display failure icon'

Related question:
Why can't we un-declare an Emergency?
Why can't we un-declare an Emergency?
In reality when an aircraft declares an emergency, a lot of things are involved for the passengers safety: emergency services, search and rescue, not to mention all the flight plans of other aircraft in the area that may be affected to allow you to land as soon as possible, etc. This all has a cost, therefore, un-declaring an emergency is not possible.

See also this question:
When to declare an emergency, and avoid false emergencies?

   Economic fleet and pilot managment
Can I modify my company setting after creation?
Sorry no. Company settings are set as game rules. This is why you must be careful when you create your company because those settings will decide how you'll play the game.

If you really don't like your settings then you can still create another company with better settings and transfer your pilot to this new company.
(see company manager, pilot tab)

See also:
I don't like the income 50x modifier, can I change that?
I want to edit the war zone because I don't want to be under fire at...
How to Create a Company with Advanced settings

Can I start a career with a rank of 'xx' pre-set?
Sorry no. No matter what your rank is in real life, FsPassengers remains a game. You need
to make your way through the normal progression. Allowing people to start at
C4 would be unfair to those that worked hard to reach their level without any cheats.

I recall that you don't need to start a company with 'career mode' set which
limits you to some aircraft. You can fly even a 747 at C0 given that you have
set a company without the 'career mode' (which is optional and disabled by default)


I changed level. Which aircraft can I fly now? How much will this plane cost?
If you want to know which planes in your FS9 folder will match which rank, along with the price of the aircraft: Just use the 'Aircraft rank & price browser' tool.
You can find this utility in 'FsPassengers 2004/Utilities' menu.

You can access the tools outside of FS9, See How to find/open the FsPassengers folder
I don't like the income 50x modifier, can I change that?
Yes you can but not for your current company. You'll have to create a 'company scenario' and create a new company.

Notice: the 50x modifier was carefully designed to give you a fair game
and a nice career. Of course you have x50 fee but also x50 income.
Setting it to a lower number would imply that it may take you forever to buy
bigger aircraft.

The income modifier setting as well as several advanced settings is not available
in the normal create company dialog. This is why you have to create a scenario for that.

Open the FsPassengers folder and look into 'config/MissionGamesCfg/ a 'readme.txt' is
in this folder to help you create a new scenario.
Once done, create a new company using your scenario. Notice you can transfer
your pilot to this new company, they will play under the new rules.

See also:
How to find/open the FsPassengers folder
Can I modify my company setting after creation?
I want to edit the war zone because I don't want to be under fire at...
How to Create a Company with Advanced settings
I don't like the market offers for an aircraft
If you don't like the market offers to purchase an aircraft, simply
make an FsPassengers flight with another aircraft.
Once you record this flight, the market offers will change.

Example of Market offers for the Baron 58:
img

Why is this? As you can change the date in FS9, a progression cannot be based on
date. One would be allowed to simply change the date to have a different market.
Therefore for this case the 'time basis' is the 'FsPassengers flight'

You may also fly as normal with your old plane and check the market regularly.
As in reality, the good opportunities are not always available at the time you
need them.
I'm not complaining, but my pilot has been promoted early
Your pilot will be promoted if they have enough points AND flight time.

However, you can receive an early promotion based on exceptional performances of your pilot. (bonus points)

So if you are promoted early, it's because you are flying very well!


See also:
Get more bonus for each flight
I changed level. Which aircraft can I fly now? How much will this plane cost?
My pilot is dead, how can I get them back?
If you made a serious pilot error you may consider this event as fair and restart a career, the risk of death adds a lot to the game.

Anyway if you feel your death was unfair due to a FS9 bug or other bad event, you can resurrect your pilot using this tool:
http://www.fspassengers.com/?action=download&cat=All&search=2441&searchtype=Id

Related question:
My pilot is wounded how can I heal them?
My pilot is wounded how can I heal them?
You can pay to heal them instantly by going to the FsPassengers menu/company manager, or you can simply make a flight with other pilots. After each flight your pilot will be healed by a small amount. (it takes about 5-6 flights to get them fully healed)

Related question:
My pilot is dead, how can I get them back?

  Penalties
I always have flap penalties?
FsPassengers rquires at least one notch of flaps to be set at take-off (many aircraft need between 1 or 3 notches of flaps at take-off in reality) and at least
one notch at landing.
The check is performed just after take-off below 200 feet and just after landing.
Things to remember: Set at least one notch before take-off and keep them on until 200 feet, and before landing have at least one notch.

On some rare aircraft such as the Cessna 172, flaps at take-off is not an obligation. To workaround the FsPassengers penalties you have two solutions:


1. Per aircraft disable flap penalty (recommended)

When starting a flight, click on "flight & aircraft setting" and disable the flap penalty:
img


2. Global disable flap penalty

Browse to the FsPassengers folder, then open the "more_option.cfg" file with Notepad and edit this line as below:
"DisableFlapCheck =1; // disable flap penalty"

Related questions:
How to find/open the FsPassengers folder
I have unfair penalties, how can I disable them?

Related aviation information:
NTSB full report of Spanair flight JK5022 crash (failed to set flaps at take-off 154 fatalities)
Crash of Flight LAPA 3142 (failed to set flaps at take-off 65 fatalities)

I always have light penalties?
Aircraft's panel or command problem:
Firstly, be aware that some panels don't have the required light button separated (strobe, landing light and beacon) Some panels have two lights connected to one button (strobe and beacon for example) and lastly, some use their own system not connected to Flight Simulator (such as PMDG aircraft for example)

If you have one of the above cases, you should disable the light penalty in FsPassengers (See options) to fly those aircraft, or edit the panel.cfg to correct the button assignments.


Now if you have the correct button, you can activate the light penalty in FsPassengers options:
img



Simple light penalty:
Landing lights must be turned ON under FL100 and OFF above FL100.


Realistic light penalty:
1. Beacon must be turned ON when an engine is about to be started.
2. Strobe and landing lights must be turned ON when you leave the taxi way and enter the landing strip.
3. Landing lights must be turned OFF above FL100 and ON under FL100.
4. Strobe and landing light must be turned OFF when you enter the taxi way after landing.
5. Beacon must be turned OFF only after you have shut down all the engines.
6. Nav light must be ON during the entire flight.


To explain a bit about how FsPassengers works in Realistic mode and to help you avoid penalties:
FsPassengers detects when an engine is running. If this is the case it then looks at your beacon state: if they are OFF = penalty
FsPassengers detects the parking brake to decide if you are on a taxiway: if it's ON and landing light and/or strobe are also ON = penalty
If you are taxiing at more than 60kts, FsPassengers looks at the strobe and landing light state: if they are OFF = penalty (you are NOT supposed to taxi at more than 30kts)


How to make a successful flight in realistic mode:
1. Prior to starting the FsPassengers flight, shut-down all lights and all engines.
2. Start the FsPassengers flight.
3. Start beacon.
4. Start Engine.
5. Release parking brake.
6. Put strobe and landing light on.
7. Take-off.
8. Put Off landing light when passing Transition altitude (10K feet usually)
9. Put On landing light when descending below TA.
10. Landing.
11. Put Off landing light and strobe when taxi speed below 30 Kts.
12. Set parking brake, shut down engines.
13. End flight or shut down Beacon before ending flight.


Common error that can lead to penalty:
Taxiing at more than 30kts (this is a FAULT anyway)
Setting parking brake to brake when taxiing.

Related aviation information:
NTSB accident report of Crash ANC78FA074 (Failed to set proper light, 2 fatalities)
Aeronautical Information Manual.PFD (See 4-3-23 : "Use of Aircraft Lights")

I got a penalty because FsPassengers said I made a dangerous landing/take-off?
Problems can arise when you land at an add-on airport and all of a sudden the PAX are 50% in fear because "you made what seemed to be a dangerous landing/take-off."

This problem occurs because one area is misdesigned in the add-on airport (i.e.: it looks like a runway but it's declared as grass or other surface internally. What you see is not what you get!) It will happen only if your speed is over 35knt AND you are not on a declared runway.

Three solutions:

Edit the AFCAD file to declare this airport's landing strip as it should be with 'asphalt' or other correct surface. Search on Google about editing AFCAD for your simulator: Google search about editing AFCAD
Disable this Airport addon
Simply disable this penalty in FsPassengers - This is not very elegant as it will allow you to land a 747 on the grass but if you really don't want to dig in the afcad/ade stuff it can help. To disable this penalty edit this line in the "more_option.cfg" file: "DisableRollOutsideLandingStrip =0; // disable the roll or landing outside landing strip penalty"

Change the 0 for a 1 and voila!

Related questions:
How to find/open the FsPassengers folder
I have unfair penalties, how can I disable them?

I got penalties because the service was ended by landing
You might want to take a look at this excel service time-table:
http://www.fspassengers.com/?action=download&cat=All&search=429&searchtype=Id
I have a penalty for exceeding MTOW?
Why can't we exceed the MTOW? (Max Take-Off Weight)

MTOW is a weight that should NEVER be exceeded. It's true that this weight offers a safety margin below the actual maximum take-off weight of the aircraft (or maximum gross weight of the aircraft), in real life, the MTOW is NEVER exceeded. That's a risk airlines are not willing to take. It's better to de-board a few pax and/or some cargo as opposed to risking EVERYTHING and EVERYONE on board with an overweight aircraft. It's just not worth it!

Related aviation information
Crash of Air Midwest Flight 5481 (Aircraft exceeded MTOW, 21 fatalities)
NTSB accident report of Crash CHI99LA235 (Aircraft exceeded MTOW, 2 injuries)
Maximum_takeoff_weight on Wikipedia


Related questions:
I have unfair penalties, how can I disable them?
I got a penalty because FsPassengers said I made a dangerous landing/take-off?
I always have flap penalties?
I always have light penalties?

I have unfair penalties, how can I disable them?
First question yourself: are those penalties really unfair?...
It may appear that you simply forgot an essential thing or simply don't know some basic aviation rules and why they exist.

Related aviation information:

NTSB report of flight TW553 crash (25 fatalities, the origin of 250kts speed rule)
TWA Flight 841 Emergency landing (8 injuries - damaged slats due to excess speed)
NTSB full report of Spanair flight JK5022 crash (failed to set flaps at take-off 154 fatalities)
NTSB accident report of Crash ANC78FA074 (Failed to set proper light, 2 fatalities)
NSTB safety alert about loss of control (excessive bank angle, abrupt maneuvers etc)

Think twice and read or ask perhaps in the forum before disabling a penalty.


Penalties due to simulation limitation, or bug

For example: If you get an over-speed penalty, it's often because your weather add-on is not set properly and gives an instant (and unrealistic) burst of wind.
Another example is add-on airports that do not declare the surface properly which can lead to a "roll on grass & mud" penalty.

If you find a penalty really unfair or can't solve a bug you can disable them by editing the file: 'more_option.cfg' with Notepad.
Browse to your FsPassengers folder and open the file 'config/more_option.cfg' with Notepad.

Using this file you can disable for example:
'250kts speed below 10'000 ft penalty'
'disable the roll or landing outside landing strip penalty'
'disable gear speed penalty'
'disable flap speed penalty'
'disable overspeed penalty'
'disable G penalty'
'disable bank penalty'
'disable reverse thrust less than 60kts penalty'
'DisableDoorCheck'
'DisableFlapCheck'
'DisableTimeAccelerationCheck'
'DisableMaxPowerPenaltyWithBrake'

There are also other parameters that you can set, it's a really useful file.

Related questions:
How to find/open the FsPassengers folder
I got a penalty because FsPassengers said I made a dangerous landing/take-off?
I always have flap penalties?
I always have light penalties?
I have a penalty for exceeding MTOW?

  Problems and Solutions
How to recover your forum profile on the new forum?
The FsPassengers site and forum have both migrated in February 2016. The forum is
now a MyBB based forum, but all posts and profiles were migrated onto it.

So if you registered on the old forum with at least one post, your profile
still exists on the new one but as the passwords are NEVER stored in the DB, your
old password was lost.

On the login screen click "Lost password?", enter your profile's email address
and you should receive a new password by mail. If it doesn't work, maybe you didn't
posted anything on the old forum and your profile was lost.

img


If this solution doesn't work



The email address of your profile might be outdated. If you had more than 50 posts only
on the old forum send me a mail with:

1. Your Username
2. The email address of your old profile (the outdated email address)

I'll update your profile with your new email address so you can then
use the "Lost Password?" solution above.

Remember, I didn't transferred profiles with zero posts, it's maybe the reason why the new forum
can't find your profile or email adress


Keyboard key doesn't work (w,b, etc.)?
An FsPassengers keyboard shortcut doesn't work

The most probable case is that another add-on or panel 'eats' the key (radar contact or other addon, etc.) You should check the parameters of those add-ons or change the FsPassengers keyboard key.
The FS9 ATC window or other windows also eat the key. Click in the main window to change focus and all FsPassengers keys should work as expected.


One usual Flight Simulator key doesn't work

Typical case of for example the 'B' key which sets the altimeter pressure automatically: As FsPassengers is intended to make you a better pilot ;) the B key now requires that you enter the pressure manually. Type for example 'B1013' or 'B2992' to set the standard pressure. FsPassengers will announce the number and reply 'set and check' if ok. It's one of the nine very useful FsP keys that allow you to set values by typing on the keyboard (autopilot heading, altitude, speed, com nav vor adf frequency, course, decision speed, etc.) To change the key or have a list of keys check: FsPassengers menu->Option->Keyboard setup

To print a shortcut list or change FsP keyboard shortcut see: FsPassengers menu->Option->Keyboard setup


Taken from the help of dialog keyboard: (default key)

You can enter value listed above with the keyboard, first type the related key (see above) then type your numbers. For COM and NAV, type the key two times to access COM2 or NAV2. The copilot will give you a voice feedback of each command and will reply 'set and check' if the command was successful.

Example with default key:
Type 'c12140' to set 121.40 on COM1.
Type 'cc11820' to set 118.20 on COM2.
Type 'n10910' to set 109.10 on NAV1.
Type 'nn10910' to set 109.10 on NAV2.
Type 'd17888' to set 1788.8 on ADF.
Type 'j045' to set VOR course on 45°
Type 'h090' to set the autopilot heading on 90°.
Type 'f035' to set the autopilot altitude to 3500 feet.
Type 'v180' to set the autopilot speed to 180.
Type 'M050' to set the decision height to 50ft.
Type 'k1200' to set transponder to 1200.
Type 'b1013' to set the altimeter to 1013 mb.
Type 'b2992' to set the altimeter to 29.92 hg.

You have three seconds after each keystroke before the command times out. If you make a mistake just type the command again and re-enter the numbers.

My aircraft is overweight BEFORE adding any passengers
This is usually a result of the aircraft creator adding extra weight to the aircraft's ‘empty weight’ to simulate passengers on board. Obviously when you add more passengers via FsPassengers, you take the aircraft overweight.


Solution:
Find the correct ‘empty weight' of the aircraft. www.airliners.net is a good source for this.
Open the aircraft.cfg file in Notepad. See Google about aircraft.cfg editing in FS9

Under the heading [weight_and_balance] adjust the empty weight to the correct value.
Save updated file.


NOTE:
On some aircraft, carrying 100% fuel, 100% pax and cargo is not possible in the real world. In this situation you would have to decide between carrying less fuel, or leaving some pax behind.
My airplane bounces causing penalties or crash. I was at the gate (or on the runway, or taxiing)!
This is normally attributed to one of two things, and NOT FsPassengers related:

1. The contact points in the aircraft.cfg are wrong. This is the area of the file that tells the sim where your aircraft is touching the 'ground'
Notice: Some aircraft have contact points that are set too far down causing the wheels to be half in the tarmac. Bouncing is normally
attributed to the opposite - they are too high. FIX: save a backup of the aircraft.cfg for that airplane. Go into the original in the aircraft
folder for that aircraft and edit the points yourself if you know what you are doing. Otherwise contact the developer of the aircraft and ask them
nicely if they can review the contact points as you are having bouncing issues.
See Google search about aircraft.cfg editing

2. You have changed views after landing or when preparing to take off. Best advice is to stay in either the 2D panel or VC cockpit mode. Chances are
your scenery is already rendered if in either of those. When you change views you force your graphics card to re-render the scenery
around your aircraft AND your aircraft itself (notice the fuzzy ground textures from the outside depending on your system, this can be fast or take
a while) Your scenery as it is rendering can be changing level a few feet as the mesh is rendering (especially with detailed landscape
meshes). Notice your altitude gauge shimmies a little bit when the plane is bouncing.
My advise again is to not change views until AFTER you are parked and all pax have left the aircraft. In my personal experience, not
changing views has dropped the bounce effect to the most rare of occasions. I have also noticed less chance with the bounce when in
2D panel or VC mode rather than external view.
Unable to run aircraft browser or other tool
It could be because your FS9 registry points to the wrong location.

Search Google about "FS9" "Registry" "Repair"
http://www.google.com/search?q=FS9+registry+repair

  Payload Model
Can we make a cargo only payload model?
Yes, with the right payload model you can transform any aircraft into a cargo transporter.

There are some cargo versions already made:
http://www.fspassengers.com/?action=download&cat=Payload+Model&sort=Date&page=&search=cargo&searchtype=Title&download=submit


Basically: You just need to define a payload model without passengers and with bigger weight for cargo.

You can also edit ANY existing payload model, and then save it with the same name
followed by ' (cargo)' keyword (one space before '(cargo)'. This payload will now be available
in the drop box of the payload loader screen just after your usual 'pax' payload model.

Practically:

Say you fly with the 737-800, you usually get this payload model loaded:
img



This payload model is called '737-8.ini' in the payload_model folder.
Edit it with the payload editor, remove pax, increase cargo capacity and save it with this new name
'737 (cargo).ini' (note the (cargo) keyword) it will now be available in the
drop box of the FsPassengers payload dialog.
img

and voila, 737 cargo model... now to make it even nicer you can design a new image for this payload model
and assign the new image for the '737 (cargo).ini' payload model in the payload model editor.


By default FsPassengers has a 737 cargo version. See how it is selected in the drop box 'payload model'


Here is a tutorial about payload models: how to make an image, edit them, etc:
http://www.fspassengers.com/forum/showthread.php?tid=9654

See:
How to find/open the FsPassengers folder



FsPassengers can't find a good payload model for an aircraft?
First be aware of the 'More Download' section of the site which allows you to download more payload models:
http://www.fspassengers.com/?action=download&cat=Payload+Model&sort=Date&page=&search=&searchtype=Title&download=submit

HOW DOES IT WORK?
FsPassengers detects the payload model based on the name of your aircraft. If you open the folder
'FsPassengers/payload model' you will see plenty of 'ini' files with different names such as '737-400.ini' for example.
The name of those ini files will be used as a keyword to do a search on the aircraft name. If it matches you'll
have this payload model.

Example: If in FsPassengers you buy an aircraft and its name is 'Boeing 737-400 by PMDG' - The payload model
'737-400.ini' will match the aircraft name and will be available in the payload loader of FsPassengers.

Anyway: As there is a lot of possible names for an aircraft, sometimes it may appear that an aircraft doesn't have a
name that is recognized even if you have a payload model for this aircraft type. Example: 'Airbus 320 by Phil defer'
The problem here is that there is an 'a320.ini' payload model but not '320.ini' payload model, so this aircraft
will not have a dedicated payload model even if the a320 is available in the ini file.

Solution: Either you change the title= line of the aircraft.cfg so it has a name that is recognized, or
simply open the 'payload_model' folder and copy the file 'a320.ini' and rename the copy to '320.ini'


MORE ON THIS?
The name of the 'ini' file defines the keyword that will be used to search if your aircrafts name matches.
The longer ini name that matches will be chosen first but if others match, they will also be available in the drop box
of the payload screen.

Example:

You buy an aircraft : 'Boeing 737-400 by Robert Hawk from AIRCREW'

All of these ini files might work and will be available in the 'payload loader':
737-400.ini
Boeing 737-400.ini
AIRCREW.ini
737.ini
Robert Hawk.ini
Boeing 737-400 by Robert Hawk from AIRCREW.ini

The longest that matches will be available by default and shown when you open the payload loader dialog. The
others will be available in the drop list on the left. In our example you'll have the payload model
'Boeing 737-400 by Robert Hawk from AIRCREW.ini' shown first.

Related question:
How to find/open the FsPassengers folder
Loading passengers causes my aircraft to be overweight...

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