09-08-2010, 08:50 PM
I have searched the forum and the internet and can see others have the same problem. However, they have never had the problem
resolved which really concerns me. The things they have been told to do such as reinstall as admin, make sure UAC is off (I am running
Windows 7), I have already done. They have also seemed a little annoyed at times and have been told that you guys are working at fixing it
but there never seems to be any resolution. One guy was told to reinstall all things FSX on his system which I think is a bit of a harsh 'fix'.
I have read a lot on this forum about how the programmer of this software is a family guy and only one guy and therefore it is hard for him
to create a patch as quick as other developers, however, I do not have much money at the moment having given up my job to study an
MSc. and paying £30 for this was a real treat for me, something I did in good faith in the belief that this program would work. There are two
sides to the coin. I cannot see the justification in charging a considerable sum for a product that, without being disrespectful, does not
really seem to be supported as much as it should be. If the level of support that I require is not available (which is fairly basic in the sense
that it doesn't work where every other add-on I have bought always has, and that's a lot of add-ons), then buyers should be warned before
purchasing or the price should be lower.
I am not a computer programmer but I am technically capable when it comes to computers and I can see that a bug like this is fairly
major. I am praying that you can offer me some kind of fix which doesn't involve reinstalling everything (not really a fix). I noticed a previous
customer who had the same problem ask for a copy of your .cfg file to compare with his but he was left unanswered. My .cfg has two
entries for FSP. Is this normal or should there be more? What else can I do?
I know you guys mean well and would like to help and I sincerely hope you can. I think though that you need to either re-evaluate the price
or try to figure out a substantial patch to address user issues.
Thanks
Steve
resolved which really concerns me. The things they have been told to do such as reinstall as admin, make sure UAC is off (I am running
Windows 7), I have already done. They have also seemed a little annoyed at times and have been told that you guys are working at fixing it
but there never seems to be any resolution. One guy was told to reinstall all things FSX on his system which I think is a bit of a harsh 'fix'.
I have read a lot on this forum about how the programmer of this software is a family guy and only one guy and therefore it is hard for him
to create a patch as quick as other developers, however, I do not have much money at the moment having given up my job to study an
MSc. and paying £30 for this was a real treat for me, something I did in good faith in the belief that this program would work. There are two
sides to the coin. I cannot see the justification in charging a considerable sum for a product that, without being disrespectful, does not
really seem to be supported as much as it should be. If the level of support that I require is not available (which is fairly basic in the sense
that it doesn't work where every other add-on I have bought always has, and that's a lot of add-ons), then buyers should be warned before
purchasing or the price should be lower.
I am not a computer programmer but I am technically capable when it comes to computers and I can see that a bug like this is fairly
major. I am praying that you can offer me some kind of fix which doesn't involve reinstalling everything (not really a fix). I noticed a previous
customer who had the same problem ask for a copy of your .cfg file to compare with his but he was left unanswered. My .cfg has two
entries for FSP. Is this normal or should there be more? What else can I do?
I know you guys mean well and would like to help and I sincerely hope you can. I think though that you need to either re-evaluate the price
or try to figure out a substantial patch to address user issues.
Thanks
Steve
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