14-01-2010, 04:29 PM
Hello !
(no I'm not a ghost but the real DanSteph, author of FsP
)
Sorry I didn't had time to read the 4 pages so I'll only post a general thought on this.
About me:
-First sorry for being absent so long time there is honnestly several reasons:
First I worked alone more than 6000 hours for FsP and it still barrely can assure my familly income for a long time, there is no billion sales. Second the 6000 hours left me exhausted and with healt concern, unlike most peoples my days are never finished: saturday, sunday, hollidays. Third appart spending 24/24 every day on forum the "customer support" will never be "right" in the way some customers ask. Add the fact that a minority feel the right to insult be unpolite or rude just because they have paid (not speaking about hacking) and you end with an discouraged and paranoiac author. Sisyph mountain or another name for hell. (yes , I'm very sensitive, this is maybe why I can make FsP like software)
The conclusion is: I'm an exceptionnal programmer but probably the worse commercial in world
Please accept my apologies for that.
Now there is some thought from a ]minority of customers that are wrong:
-When you purchase FsP you purchase the 6000 hours, not a free lifetime support, there is NO product in real life sold with free lifetime support because it's not commercialy and humainly possible. (for software it's even worse with too many peoples that never paid and still ask support)
-There is not enough income anyway to borrow a professionnal support team, a small company (me ) can't do better than big company that earn billion and they still fail to provide a good support. (Ask microsoft about your last BSOD )
-The variety of PC configuration (and the latest OS change) make that is almost impossible to make a software that work without any problems on all configuration. On some point I can (and will) do better of course (eg: FsP04 not updated to Vista's UAC) but on most other there is nothing I can do more. The point is: whatewer effort one put in software there will still be some problems that are unsolvable on some configuration. (It still seem FsPs are enough solid but see below)
About internet forums:
Appart what I wrote above my personnal thought:
I really see an ambiance change in all forums I know. It seem the enhousiasm of first internet years have changed, there is less cooperative and more rude peoples (when there IS peoples, many forum died in the last year). This is maybe due to the huge offer (social network, blog etc) or maybe due to some beginners that doesn't have the same feeling of "it's news, we are all friend I want to add my part" as some years ago.
Now there are still exceptionnal peoples that want to share and communicate. I really feel gratefull for all friendly peoples that still animate and are positive in this forum.
About moderator:
One should understand that at the end of years a moderator on a commercial forum may have faced hundred conflicts and same basic question (that are "one-click-far"), There is enough to exhaust anyone. So whatewer eventuall problem I'm still very gratefull to those that are still here after years. I'll make some changes and ask for more moderators to help but I'll still support them.
When there is a conflict the cause are always shared. Only the goodwill of all can solve the situation.
About the futur of FsPassengers:
Within 10-15 day (or before I hope) I'll be back to patch/update both FsP04 and FsPx. I'll stay here for month. Appart my work on software (95% of my time) I hope to be more active and make some change in FAQ and forum so it will be more clean, clear and organised.
With best regards
Dan
Post Edited ( 01-14-10 16:32 )
(no I'm not a ghost but the real DanSteph, author of FsP
)Sorry I didn't had time to read the 4 pages so I'll only post a general thought on this.
About me:
-First sorry for being absent so long time there is honnestly several reasons:
First I worked alone more than 6000 hours for FsP and it still barrely can assure my familly income for a long time, there is no billion sales. Second the 6000 hours left me exhausted and with healt concern, unlike most peoples my days are never finished: saturday, sunday, hollidays. Third appart spending 24/24 every day on forum the "customer support" will never be "right" in the way some customers ask. Add the fact that a minority feel the right to insult be unpolite or rude just because they have paid (not speaking about hacking) and you end with an discouraged and paranoiac author. Sisyph mountain or another name for hell. (yes , I'm very sensitive, this is maybe why I can make FsP like software)
The conclusion is: I'm an exceptionnal programmer but probably the worse commercial in world
Please accept my apologies for that. Now there is some thought from a ]minority of customers that are wrong:
-When you purchase FsP you purchase the 6000 hours, not a free lifetime support, there is NO product in real life sold with free lifetime support because it's not commercialy and humainly possible. (for software it's even worse with too many peoples that never paid and still ask support)
-There is not enough income anyway to borrow a professionnal support team, a small company (me
) can't do better than big company that earn billion and they still fail to provide a good support. (Ask microsoft about your last BSOD )-The variety of PC configuration (and the latest OS change) make that is almost impossible to make a software that work without any problems on all configuration. On some point I can (and will) do better of course (eg: FsP04 not updated to Vista's UAC) but on most other there is nothing I can do more. The point is: whatewer effort one put in software there will still be some problems that are unsolvable on some configuration. (It still seem FsPs are enough solid but see below)
About internet forums:
Appart what I wrote above my personnal thought:
I really see an ambiance change in all forums I know. It seem the enhousiasm of first internet years have changed, there is less cooperative and more rude peoples (when there IS peoples, many forum died in the last year). This is maybe due to the huge offer (social network, blog etc) or maybe due to some beginners that doesn't have the same feeling of "it's news, we are all friend I want to add my part" as some years ago.
Now there are still exceptionnal peoples that want to share and communicate. I really feel gratefull for all friendly peoples that still animate and are positive in this forum.
About moderator:
One should understand that at the end of years a moderator on a commercial forum may have faced hundred conflicts and same basic question (that are "one-click-far"), There is enough to exhaust anyone. So whatewer eventuall problem I'm still very gratefull to those that are still here after years. I'll make some changes and ask for more moderators to help but I'll still support them.
When there is a conflict the cause are always shared. Only the goodwill of all can solve the situation.
About the futur of FsPassengers:
Within 10-15 day (or before I hope) I'll be back to patch/update both FsP04 and FsPx. I'll stay here for month. Appart my work on software (95% of my time) I hope to be more active and make some change in FAQ and forum so it will be more clean, clear and organised.
With best regards
Dan
Post Edited ( 01-14-10 16:32 )
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