[Closed] What Happened to

[Recon]

stweaver321 wrote:
Great discussion here!

Point 1 - If you are someone who is bothered by people asking "dumb" questions, then just don't respond to the thread. There
WILL be others who don't
mind answering those types of questions and they will post helpful responses.

Point 2 - This still boils down to customer support. Customers ask dumb questions all the time for all types of products and services. In
order to
gain business, companies still have to treat these people with kindness and respect. It's in the company's interest to do so.

Point 3 - Currently, FSP stands alone in it's product offering (there are no other similar programs as good). What if somebody else comes
along...customer support will be one of the distinguishing factors--good or bad.

Yep
Point 1 - dumb questions will be there allways on any forum, but I respond on that by giving them or the link to the thread and point out to
them that next them they can look first at the FAQ/search function/ guide.

Point 2/3 - How far you want to let the customer support go....? There is good forum with a FAQ and there is a guide with the program.
It is normal to first point at the FAQ/guide and if they have after that still a question, you're more then welcome to ask.
Why do you think allmost every product/company has a FAQ and a guide???? To save time answering question that are asked allways.
And you cannot compare a one man show with a view dedicated MOD's with a big company with customersupport 24/7 who get payed to
do so.
Yes it is still a product you pay for and you still can have support (what is not a lawfull right btw)
But that doesn't take away that you can look first for youself.
It is not high sience to look at a FAQ or use a search function.
If you buy a car, oke not everybody has a technical background to look or identify the problem.
But if you can open a thread you are also able to look at a forum and therefor also able to look at the FAQ/search function.
This saves time for everybody including the person who is searching for a quick answer.
I can agree though by expanding the FAQ with a view more freqently asked questions.