19-05-2008, 05:18 AM
Quote:KenG wrote:
[quote]Harper1984 wrote:
Finally, I am tired of small business owners who forget the golden rule of business (besides he who has the gold makes the rules); the
customer is always right.
This is the biggest error that there can possibly be. The fact of most business is the customer is NEVER right. If they were, they wouldn't
need you (the specialist providing the services). Go to a doctor and just tell them what needs to be done, no you tell them the symptoms
then they tell you the options on what to do. Unless you're very adapt at auto repair when something is wrong with a car, you go to a
service shop with the problem the them to determine the problem and how to fix it. Similerly with a computer problem, it goes in for
diagnostic testing and repair. This is the first thing anyone learn is business, if the customer was right to begin with they wouldn't be
coming to you for help they would just do it themselves.