What happened here?

[Airtime]

SE-TMA wrote:
The hard landing and the low satisfaction (93%) I think soaked your bonus points for a good flight...I can think of nothing else...they got hungry or
something?

Since I was flying a smaller plane the B200, there is no facility to give them food. In reality, I would bring along an ice chest with sandwhiches and
beer for my pax on that flight.