[Closed] Product Failure

[dragonfap]

I take this forum to make clear certain things:

1 .- what I have purchased an online product (fspassenger), which, as such, is subject to regulations and consumer laws and
market
rules. For that reason I automatically becomes the "client" and you are the suppliers. If I enter to this forum is to impose
a complaint
about a product for the suppliers have sold me faulty. It is not a favor to me you are doing. I do not I have to find
anything in the forum that
has to do with any post that resembles my claim because I am the customer. I demand of you a solution for my claim is justified.

2 .- yo no debo saber quien es el productor del software, yo no debo saberlo porque no es mi negocio. Pero si es que se esta
vendiendo
un producto que no funciona o que tiene fallas, entonces estamos hablando de un delito de estafa y como tal debe de ser
supervisado
por la dependencia correspondiente.

3 .- If you are not able to attend in my complaint, then i recommend you to give me another new product (in this case a new
key), or return
me the money I've spent quite apart from the actions for legal damages in the fact that I have the right to claim.

4 .- For these reasons, I request you contact me as soon as possible and particularly to solve my problem.

Thank you very much

[Joeflyer]

You never mentioned in your other posts whether or not you actually tried some of the possible solutions...as in this thread:
http://www.fspassengers.com/forum/showth...p?tid=8600

Pay particular attention to my link within the thread. Maybe that will help you but you have not stated that you even tried it. I am keeping this
thread open only for this particular purpose because you have already made clear your complaints in other threads.

[TrystanV]

I'm going to have to agree with dragonfap on some of the points he made, if you make people pay for your product legally and ethically you should at
least provide proper support. I understand the moderators try to be as helpful as they can and I appreciate the time you guys dedicate to helping
people on here. The bottom line though is if you guys can't find a solution to the problem, the developer needs to step in and try to help the client
find a solution, this unfortunately is not being done.

Using myself as an example, I'm unable to use fspax because of constant CTDs, I have explained my problems and you the moderators have tried your best
to assist me in trying to find a solution and appreciate that. But unfortunately nothing seemed to have worked. I have sent Dan an e-mail nearly two
months ago and never got a reply not even to tell me that he would look into it, this is what frustrates me and in my opinion is unacceptable.

What I'm saying, when it comes down to it, don't charge people money for your product if your not going to proprely support it.

my 2 cents

Trystan

[whiskey-zulu]

I will point out that: no-where does it state in the documentation that FSP or FSPX will work with a system that is running Windows 7.

[Joeflyer]

And, I will continue to point to the thread I gave everyone as stated above. It seems that gentleman got things working properly in Windows 7 based on
the steps he took.

[dragonfap]

Dear Sir:
It is not the first time I report my failure. the first time they told me to review the forum to find other links that talks about the same. I
searched and there are lots of links with the same fault. my question is when will solve it? because it is much easier to tell someone to
look at the forum before buying.
You say you check the same link where there is a possible solution. But other links tell me that there are many variables for each type of
PC or operating system. then where is the responsibility with me to fix the product you sold? Where should I write? who would I write to
explain the particular problem of my product and why it does not work?

Please I ask you who are serious in solving the questions of product support. I repeat I am the customer and I'm not a simply logged that
asking a group of people I can find solution. I am looking for a technical solution to the entity that sold me. if they want it this way I am
demanding a quick solution to my problem. if they can not fix it then give me back the money invested please.

thanks

[whiskey-zulu]

If the product is not supported, or there is no mention of it working on a particular platform, then support for any issues that occur with that
product and that platform are a bonus for everyone.

In this case, it is the end user's responsibility to ensure first that the product is compatible with their machine. Should they choose to use the
product with Windows 7 it is at their own risk. We do our best to provide support for that product, however. Many of us do not use Windows 7.



Post Edited ( 12-08-10 20:58 )

[Joeflyer]

Dragon, if you have already tried everything possible and cannot get any positive results, you need to contact Dan. This is the bottom line. The 2
moderators who are active on this forum are not technical advisors of the FsP/FsPX program. Dan is the developer and can advise you on what to do, but I cannot guarantee that he will respond to your email in a timely fashion.

If you have already contacted Dan and have not received a reply, we moderators cannot offer any further assistance....other than what we have already tried to do. With that being said, I do not believe furthering this conversation will be fruitful for anyone.



Post Edited ( 12-08-10 21:07 )

[drgullen]

Whiskey and Joe,

While I agree that users on Windows 7 are on their own because the product hasn't been certified, I think you are dancing around the real issue here
that this product has no real support for any Windows version.

Like TrystanV said, it is nice that you guys help out as much as you can, but if Dan is going to charge money for his product, he needs to either
provide some kind of real technical support or state explicitly as you are buying the product that... "asking for help on the website forum is the
limit of the support you are going to receive after purchsing FSP."

If the answer is, well, contact Dan and if he doesn't reply, too bad...that's just downright bad business and if that's the case, this software should
either be free or have a donation request like other developers do. That way, providing support is optional and at the discretion of the developers,
but if you're charging for it, you should support it...that's just the decent thing to do.

Again, I realize this is not any moderator's issue. I'm sure you guys are as fed up with this as some of us are. I've had some issues with the
software myself, but haven't bothered trying to contact Dan since, as many posts here will show, he doesn't respond anyway.

Perhaps Dan has had some major issue in his life that is preoccupying him. Perhaps he has retired to some tropical island with some babe he met at
flight school. Perhaps he is incarcerated. Who knows, but other than being dead, there's no real excuse for ignoring paying customers this long.
I'd rather he log on and tell me to go and @#$@ myself than just ignore us like this.

Dan, where are you?

[Joeflyer]

Points taken, but you mistaken either moderator as possibly employees of FsP, correct? I apologize if that's not what you were referring to in your
third paragraph. My response would be: What else would you expect us to say after exhausting everything else? No sense in beating a dead horse over
and over again, and and far as I'm concerned, neither of us have danced around any issue. Possibly you haven't read the forums well enough to make an
informed statement regarding what we have tried to accomplish without the developer here.

Moreover, this thread is not going to be a flaming session for everyone to partake in. I will not try to defend my position as a moderator, which is
strictly voluntary to begin with. If people have continuing issues that we cannot solve on the forum amongst ourselves, then Dan is the person to
contact...plain and simple, end of story. No dancing around it.

[dragonfap]

I would like to apologize everyone who reads the forum, but I repeat ... portrays one is not a favor done to me. The program has failed and
must be resolved. Personally I do not care that they do support forum for free, I do not mean to be rude, but I say it is outrageous that the
product has flaws when I bought it. I would like to show me that part of the sale expressly states that have problems with windows 7. If so
do not write more on this forum. but if not ... then you can not wash their hands with my problem as if nothing had happened. here are the
responsibility of providing the program and must be made accountable to me, both technical and legal support if so I believe it should.

[whiskey-zulu]

If you wish to persue legal action, the you should persue Dan. However, as it is not stated anywhere in the documentation that Windows 7 is supported
by FSP or FSPX then no support needs to be offered; it is made clear that it will work with XP and may work with Vista.

I will now close this thread. Further threads like this will be removed without warning.