Takeoff Engine Failure, horrible passenger Opinion?

[ferrari2k]

Hi, I just had my first "Engine delivering less power than the other" failure, aborted takeoff and finished the flight. Now I got 500 points+,
thats a good thing for no work :D
But I got 7% minus from the passenger opinion of 20%. My reputation was about 97%, now 7% decrease, that hurts.
Why is there such a big falldown, I mean, I didn't do anything wrong, did I? I think as a grown up customer you don't wanna fly with a
broken plane, so why are they so picky about that?

[Jambone]

They probably weren't aware there was such a big issue and just thought you were a nutcase, coupled with the fact that when you abort takeoff, it is
generally for a serious reason, causing nervous PAX

[Valoran]

...and the poor pax miss their connections to weddings, business meetings, etc... because your company's planes don't work right. It's
not a reflection on your piloting, it's a reflection of the PR hit your company will take because of maintenance issues. It makes your
company look dangerous to fly on. I find that you take less of a hit from an "act of God" such as a bird strike or gunfire. The pax
understand that it isn't your company's fault that a bird got in the way or some wacko is taking pot shots at them in a warzone (which they
knowingly chose to fly into on your airplane).



Post Edited ( 06-03-08 21:28 )