FlightSim Store

[steveanderson]

I think you should seriously reconsider marketing your product through the FlightSim Store. On May 31 I placed my order online with the
FlightSim Store using my Visa card. I received an order confirmation email, with an Order number and notification that my purchase
was 'pending'. I checked back every hour expecting the purchase to be approved that day. Normally my online purchases are approved in
a few minutes from any other Flight Sim online retailer. It is now June 5, 5 days later. My Order is still 'pending'. I have opened a ticket
and here is the reply I received:

Hello Steve,
Thank you for your email. Your order will be released and ready for download when your payment has been received in our bank account.
If there is anything else I can help you with please let me know.
Kind Regards,
Danielle Lehmann

I have followed up 2 more times emailing support with no response. I have checked with Visa and there are no holds on my card and I
have a nominal balance. I have used the card regularly throughout the week. There really is no explanation for the delay.

I would gladly repurchase the product with another retailer, but unfortunately you have chosen to market your product exclusively with the
FlightSim Store.

I appeal to you to assist in having my Order (Order 29440) finalized and released. Thank you.

[JayKae]

Hardly a reason to reconsider going to another distributor, however, I have alerted Adrian about this situation and if it is still not solved by
tomorrow noon, I shall call Adrian myself here in Australia

[AusFlightSim]

Hello Stephen,

The reason your order is still pending is because the payment method selected for the order was Bank Transfer Payment. As yet we have not received
payment via this payment method. If your intention was to pay using your Visa card then the wrong payment method was selected on the payment screen
during checkout. Feel free to order again making sure that the Credit Card payment method is selected on this screen and we will process the payment
on your card.

Sorry for any inconvenience caused.

[JayKae]

Service with a smile, thanks Adrian

[steveanderson]

My sincere apologies!!!! What can I say accept I am very sorry. Obviously I selected the wrong method of payment, picking Bank Order
rather than Visa. Today I purchased FSPassengers selecting Visa and my purchase was instantly accepted and my download was
immediately ready. I would not hestitate to purchase any product from the Flight Sim Store. Thank you for clarifying my issue promptly
and professionally.

[JayKae]

Glad you got it sorted mate Apologies are accepted of course